Refund Policy


We work hard to provides you with the best product and service, so any feedback, suggestions and comments are highly welcomed.

If you encounter any issues when using our product, please feel free to contact us.


iSeePassword's products are provided as trial versions for downloading directly from our Website. By using these 'try-before-you-buy' versions, you can make sure that they are compatible with your computer systems and satisfy all of your requirements before purchasing the full versions.


All sales are final. Once the registration details and download instructions are issued, they cannot be cancelled. Exceptions to the refund policy are handled on a case-by-case basis and only granted when emergency or extenuating circumstances exist.


Unaccepted Circumstances:

We generally do not refund or exchange products in these circumstances:

1. For password recovery, You purchased it and you said you remember or recover your password in other ways, then you want to get refund.

2. We seriously emphasize that we can't guarantee 100% recover your PDF, Excel or iTunes password, the program will take long time (minutes, hours, days) if the password is more than 6 length, based on the password complex and length. We also state that on our program.

3. You purchased the so-called "wrong" product, and you purchased the "right" product from other company.

4. You changed your mind after placing an order.

5. You refused to follow our methods to solve the problem.

6. You requested for a refund for technical issues, but never provided any assistance to our support team with any detailed description of the problem.

7. You failed to receive the registration code for the product, and didn't try to contact us for asking new code. Or change your mind to use other's product before we sending code to you.



Accepted Circumstances:

1. You purchased a wrong product, and then purchased the right product from iSeePassword. We can refund you for the wrong product. But if the two products are irrelevant, we do not approve the refund.

2. You've been double charged due to the system problem of the third party payment platform.

3. The product has fatal technical problems, and our technical support team failed to provide a fix or work-around within one month.



Once your refund is issued, please:

1. Uninstall the software and remove it from your computer.

2. Destroy the disc and uninstall the software from your computer if you purchased a CD version of the product.


If you have any probelm, please contact us: (replace # with @)